Follow People and Records in Salesforce

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Follow people and records to see their updates in your feed. When you follow people, you can see their posts, comments, and likes on the feeds that you also have access to. If a person you follow posts to a group you don’t have access to, you can’t see that post. When you follow a record, you are notified about activity on the record, provided feed-tracking is enabled on the record’s type.

Available in: Salesforce Classic and Lightning Experience
Available in: EssentialsGroupProfessionalEnterprisePerformanceUnlimitedContact Manager, and Developer Editions
Note

NOTE If someone can see a record that you own, then they can follow that record. People can follow only the records that they can see.

To follow a person or a record, click Follow on a person’s profile or a record page. If the Follow button has a Plus sigh on Follow button in front of it, you have more options. Click the button to see options for following the person or record and for adding it to a new or existing stream. To follow the person or record from the menu, click What I Follow.

Options on a Follow menu
Note

NOTE You can find streams in Lightning Experience on the Chatter home page.

In Salesforce Classic, you can see the people and records that you follow and the people who are following you. View the Following list on your profile, and filter the results by user or by an object type.

When you follow people, you see their posts, comments, and likes in your feed. You can follow a maximum combined total of 500 people, topics, and records. To see how many items you’re following, view the Following list on your profile.

To stop following a person from your profile, mouse over the follower, then, in the hover, mouse over the Following label. In Salesforce Classic, click blue X button. In Lightning Experience, select Unfollow. When you stop following a person, their past posts continue to appear in your What I Follow feed. But you don’t see any future updates from them.

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